Kroger - Virginia
eCommerce Department Lead
Daleville, Virginia•Full-time
$17.25 hourly
$17.25 hourly
About the Job
Description:
Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities:
- Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
- Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.
- Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
- Train all functions and duties of the selector and customer attendant roles.
- Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
- Assist with scheduling to meet operational and associates’ needs.
- Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
- Print and distribute order labels, including orders for perishable departments.
- Troubleshoot e-Commerce equipment and devices.
- Maintain level of supplies needed to perform necessary duties.
- Maintain organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
- Perform required opening and closing procedures.
- Learn and implement process improvements as directed by division or enterprise e-Commerce team.
- Provide feedback on team members daily performance and annual performance reviews.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Qualifications:
MINIMUM:
- Proven supervisory experience.
- Ability to read shelf tags.
- Basic knowledge of computers.
- Excellent oral/written communication skills.
- Basic math skills (i.e., counting, addition, and subtraction).
- Self-directed, ability to execute projects with minimal supervision.